support for families

the enrollment process can be confusing.

If you have questions about a specific school’s enrollment policy or your waitlist or offer status, please contact the school directly. For everything else, there are a few ways we can answer your questions as quickly as possible. Choose what’s right for you.

family help center

visit our family help center for:

  • Directions for Applying, Registering, or Re-enrolling with the SchoolMint app

  • Asistencia en Español

  • Managing your account

  • Reset or retrieve your username/password

  • Troubleshooting and more

can’t find what you’re looking for?

Our customer support team is always happily standing by.
Get in touch now or self-serve with tons of amazing resources created just for you.

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need help?

visit our help center and submit a ticket.

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need help?

visit our help center and submit a ticket.

Click here for a step by step guide to submitting a ticket to our Customer Care team.