Support for Families

The enrollment process can be confusing

If you have questions about a specific school’s enrollment policy or your waitlist or offer status, please contact the school directly. For everything else, there are a few ways we can answer your questions as quickly as possible. Choose what’s right for you.

Family Help Center

Visit our Family Help Center for:

Directions for Applying, Registering, or Re-enrolling with the SchoolMint app

Asistencia en Español

Managing your account

Reset or retrieve your username/password

Troubleshooting and more

Visit Our Family Help Center

Can’t Find What You’re Looking for?

Our customer support team is always happily standing by. Get in touch now or self-serve with tons of amazing resources created just for you.

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Need a quick answer? Submit a request to

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Prefer to talk? Dial 855.957.3535 to talk to our Support Team during school administrative hours.

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Set Up Your Account

Find video and written instructions for setting upan account here.