support for administrators

existing customers, you’re in the right place.

guided self-help

For 24/7 help, stop by our Virtual Reference Desk
for detailed guides and references, including:

  • Family technical troubleshooting in English & Spanish (it’s both online & just a call away)

  • Best practices, FAQs, tips for getting started & new product features

  • Portal to ask questions to our expert customer success specialists

can’t find what you’re looking for?

Our customer support team is always happily standing by.
Get in touch now or self-serve with tons of amazing resources created just for you.

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need help?

Visit our help center and submit a ticket.

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More of a visual learner? Browse our Video Support Library to watch setup and launch demonstrations and more.

Click here for a step by step guide to submitting a ticket to our Customer Care team.