Support for Administrators

Existing customers, you’re in the right place.

Guided Self-Help

For 24/7 help, stop by our Virtual Reference Desk for detailed guides and references, including:

Family technical troubleshooting in English & Spanish (it’s both online & just a call away)

Best practices, FAQs, tips for getting started & new product features

Portal to ask questions to our expert customer success specialists

General Support
Hero Support
Whetstone Support

Can’t Find What You’re Looking for?

Our customer support team is always happily standing by. Get in touch now or self-serve with tons of amazing resources created just for you.

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Need a quick answer? Submit a request to

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Prefer to talk? Dial 855.957.3535 to talk to our Support Team during school administrative hours.

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More of a visual learner? Browse our Video Support Library to watch setup and launch demonstrations and lots more.